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Supported Products

MSPT's expert technical team has a wealth of experience regarding a vast array of multi-vendor equipment from leading data communications, IP Telephony, PBX and wireless equipment manufacturers, including:

Service Capabilities

MSPT provides a varied menu of product solutions and services to help you with planning, implementation and operation of data, voice and converged network environments. We are able to offer this far-reaching service through a dependable and resourceful service delivery infrastructure operating from a 24x7x365 managed services center.  Further reinforcements are rooted in a powerful on-site field presence and remote logistics centers throughout North America.

Managed Services Center

The core of our service delivery infrastructure is our Managed Services Center (MSC). From there, we can provide centralized remote problem diagnostic support, problem resolution and network monitoring and management 24 hours a day, 365 days a year. Staffed by an exceptionally talented technical support team with extensive knowledge of a variety of network types, they also possess specific and individualized skills in areas including, but not limited to: systems integration, managed services and technology outsourcing.

MSP Technologies Coverage Network

Besides our talented MSC staff, MSPT manages a large network of field engineers available 24x7x365 for on-site support including implementation and break/fix repair services. Our group of on-site field engineers can be found throughout the United States, ready and waiting to help when you need it most.

Centralized Logistics Center

MSPT operates a  centralized logistics center exclusively for replacement and logistics management services.  MSPT will see to it that the appropriate replacement part is shipped to your location in accordance with any necessary time constraints whenever needed.

Support Capabilities

Aside from our far-reaching support services within North America, MSPT has built a dedicated affiliate network thatis capable of providing a variety of services to our customers.  This network consists of a myriad of options, including:

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  • On-site Installation and Configuration Services
  • Contracted On-site Maintenance Services
  • Site Survey and Network Audits
  • Managed Helpdesk and Remote Technical Support
  • Remote Monitoring and Network Management
  • Internationally-reputed data backup solutions
  • Business and legal services via strategic alliances

Our primary international partner, based in Melbourne, Australia, is one of the largest data backup solution providers in the world. Its management team and personnel have years of experience in providing secure data solutions to governments and enterprise-level corporations across the globe, along with technology manufacturers and Service Providers.

Along with this partnership, the MSPT partner network currently has many Authorized Service Partners enabling service delivery 24 hours per day, 365 days per year, throughout the United States.

 

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